ZoodMall endeavours to provide the best possible shopping experience for the customers.
If the items you received are defective, damaged, or not as described, you can return them within 10 days from the delivery date. However, if you have simply changed your mind and wish to return; please do so within 8 hours of placing the order. For Local orders, from Lebanese sellers, you can only request for a return within 3 days of receiving the order.
Please note that for hygienic (under garment etc.) and logistical reasons, some items are not returnable.
If your return meets all the requirements above and you wish to proceed with the return, you can click on ‘Contact Support’ next to the item from your Order page, initiate a return.
Or you can directly contact us by phone in the event that your return is confirmed valid through evaluation (within 5 business days of receiving items in ZoodMall warehouse), we will notify you and, reimburse you with a refund within 14 days. If your return is not valid, the item will be sent back to you.
Return/Refund or cancellations are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.