Return & Refund Policy

We want you to be completely satisfied with your purchase on ZOOD.

If you received a wrong item or a defected item, you may contact us and ask for a return/refund within 14 days of delivery. For Local orders from Local sellers, you can only request a return within 3 days of receiving the order.

We aim to process all requests within 72 hours upon receiving your claim.

Please provide us with a few photos, including the label on the package you received via [email protected] as reference. Please provide as much evidence as you can to prove that the item you purchased is not as described.

For hygienic reasons, bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags) cannot be returned or exchanged.

You can refer to https://intl.zoodmall.com/support/int for the details of Returns Policy. The final explanation rights of these terms are reserved by ZOOD.